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Physical Products Refund & Return Policy

All sales on our site are final**.


We only sell brand new area rugs, therefore we cannot resell rugs that have been opened from their original packaging or have been used.


**We ONLY offer return and refund if the rug arrives damaged or something otherwise is wrong with it.


The rug must be shipped back to sender before refund can be issued!


Please make sure you measure the area you plan to place the rug in prior to purchase. 


All available accurate information about our rugs (including measurements) can be found on our website.


If you have any concerns or questions about our rugs, please don't hesitate to reach out to us! 


Warranty Information


We do not offer warranty of any kind on any of the products we sell.


All available information and care instructions of our products can be found on our website.


If you have any product related questions please reach out to us at


Free Items


If you have received a free item with the purchase of one of our rugs, and you have requested to return and refund the rug, the full price of the “free item” will be charged to you.


You may return the free item if you wish along with the rug, as long as it is still in its original packaging, unopened!


If you return the free item along with the rug, you will not be charged.



For further information please read our full Terms and Conditions page.

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